ARRIS SURFboard SBG6900 AC Docsis 3.0 Review

Posted in Blog on October 30, 2019
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ARRIS SURFboard SBG6900 AC Docsis 3.0 Review_image-min

ARRIS SURFboard SBG6900 AC Docsis 3.0 is a fast device but not durable.

Whether you need a modem for your work tasks or entertainment purposes, having a reliable cable modem is very significant. 

Happily, today there are several great modems you can pick for your home or office. 

But before you purchase one, you need to consider the most important features on a modem. 

Therefore, always go through some product reviews and understand the product before buying it. 

One of the most recommended devices on the market is ARRIS SURFboard SBG6900 AC Docsis 3.0.

ARRIS SURFboard SBG6900AC modem is a great cable modem for your home. 

It is a simple modem that is well-designed for work and entertainment duties.

This white modem is great for gaming, streaming HD videos, and tasks. 

Arris modem is also a good choice because it is compatible with all major service providers. 

Therefore, you may consider it for all your needs; However, to help you learn about the modem, we wrote a product review that shows everything the product has to offer. 

Who uses the ARRIS SURFboard SBG6900 AC Docsis 3.0 modem?

ARRIS SURFboard SBG6900AC modem is a device made for all internet duties.

If you are looking for a cable modem for gaming or for downloading and uploading your office documents, you may consider this modem.

It has amazing speed; the installation is simple and comes with a 2-year warranty.

However, there are some issues highlighted by the users.

First, most customers claim that the modem has problems with Comcast and Time Warner. 

Xfinity says that this modem is listed as a "End of Life" item.

This means the modem has old technology and it's not compatible with today's modern tech standards.

The other issue users may encounter is that the modem needs rebooting every day to get maximum performance.

What's in the box?

The box contains ARRIS SURFboard SBG6900 AC Docsis 3.0 modem. 

Since the setup is simple, there are no other accessories needed. 

This is a device that can take control of your home network; It has the speed you want and reliable.

However, even though the seller claims that the device is compatible with several internet service providers including Xfinity, you might have problems if your service provider is Xfinity. 

Another problem is that the device might stop working after 4 or 5 months.

According to several user feedbacks, the device dies in less than a year.

Overview of features

ARRIS SURFboard SBG6900 AC Docsis 3.0 modem has 3 products in 1. 

This means you will have a cable modem, a Wi-Fi router, and a four-port wired router. 

The device is compatible with several internet service providers that include Xfinity, Spectrum, Cox, Mediacom, and others.

The device has 16 download channels and 4 upload channels.

Based on your internet plan, the download speed can go up to 686 Mbps; However, it is approved for plans of up to 300 Mbps.

The device comes with a 2-year warranty for US-based customers.

It is a perfect modem for gaming, HD streaming, and other browsing tasks.

How to install ARRIS SURFboard SBG6900 AC Docsis 3.0 modem

Installation of modem SBG6900 AC is among the simplest.

It is a process you can do on your own or refer to the quick guide provided. 

There is also an installation video to ensure that the process is easy and quick.

ARRIS SURFboard SBG6900 AC Docsis 3.0 modem was created by a popular manufacturer; They have a 60 year legacy of innovation. 

Hence, by choosing this product, users receive a reliable device. 

You can have it for work duties that include browsing, connecting to several devices, downloading and uploading files, and other jobs. 

You can also buy the product for home that includes streaming of videos, gaming, and other duties.

Nevertheless, due to the drawbacks that most users highlight includes not working well with Xfinity and other service providers.

Consumers may feel it is essential to check similar products. 

Well, there are several alternative products you can consider. 

Similar Devices

Some reliable modems you can consider include Netgear C6250-100NAS AC1600 (16x4) WiFi Cable Modem Router Combo and MOTOROLA MG7550 16x4 Cable Modem Plus AC1900 Dual Band WiFi Gigabit Router.

MOTOROLA MG7550 16x4 Cable Modem Plus AC1900 Dual Band WiFi Gigabit Router is a good alternative product of ARRIS SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem/ Wi-Fi AC1900 Router.

It is among the most preferred cable modems for home and office tasks. 

The device is affordable, reliable, and performance is amazing; You can have it for gaming, normal browsing, and streaming videos.

The other great alternative product of ARRIS SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem/ Wi-Fi AC1900 Router is Netgear C6250-100NAS AC1600 (16x4) WiFi Cable Modem Router Combo. 

It is another highly rated modem you will find on the market; Being an affordable modem, you can get it for your home or small office. 

Most people like the device because its speed is good for HD streaming, gaming, and downloading many large files. 

So, if you feel ARRIS SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem/ Wi-Fi AC1900 Router does not meet your requirements, you can have Netgear C6250-100NAS AC1600 (16x4) WiFi Cable Modem Router Combo.

Summary

In general, ARRIS SURFboard SBG6900 AC Docsis 3.0 modem is among the highly rated cable modems. 

It is not expensive and its speed is perfect for common tasks such as gaming and streaming 4K videos.

However, there are five major problems to keep in mind.

Faulty-Some of the most common technical problems are Internet connection drops.

While streaming or online, your connection may slow down or even stop.

They relate some of these connection problems to a faulty WiFi/router component.

Also, the modem may stop working after a few months to a year.

Providers- Buyers experienced issues with Xfinity/Comcast and Time Warner.

A few customers stated that this modem can't be used with Comcast.

Customer Service-Sadly, the Arris customer service/support team are not helpful.

I recommend resolving the problem through Amazon customer service before contacting Arris.

Would I buy this modem? Yes, but not to use it with Comcast.

I would also get an extended warranty in case I receive a lemon.

Monitor your modem closely for the first three months for the issues stated above.

Did your modem work as expected? Or did a lemon fall on your lap?

Let us know by leaving a comment below.

External Resources

Arris.com, Home Page. Retrieved on 8/17/2020.

Last Updated on October 2, 2020 by Tony

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